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Owned and operated by Backyard Sanctuary Supply, we are happy to assist with any question about your outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer returns on qualifying items within our return window. Please contact our team with your order number so we can walk you through the process and get things sorted quickly.
Can I exchange an item for a different model?
Exchanges are available on a case-by-case basis depending on stock and product condition. Reach out to our support team with details about your order and the item you would like instead.
How do I choose the right pergola or gazebo size for my yard?
We recommend measuring the area where you plan to install the structure, accounting for clearance around furniture and walkways. Our team can help you compare dimensions and recommend the best fit for your space.
Do your outdoor kitchens require professional assembly?
Assembly requirements vary by model. Some outdoor kitchens arrive modular and ready for straightforward setup, while larger configurations may benefit from professional installation. Product pages include detailed specs to help you plan.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies to every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Hassle-Free Returns
If something is not right, our team will guide you through a straightforward return or exchange process.
